Swedish Speaking HealthTech Support Specialist

Employers from Greece; United States; Remote; USD 40,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking HealthTech Support Specialist to assist Swedish-speaking clients with health technology solutions. You will address queries and ensure a seamless user experience.

Responsibilities include troubleshooting software and hardware issues, guiding users on product features, and documenting interactions in the CRM. A remote role with comprehensive training and relocation support is available.

Qualifications

• Fluency in Swedish and English with excellent communication.
• Experience in customer or technical support in health tech or healthcare.
• Strong troubleshooting skills for health tech applications.

Responsibilities

• Provide technical support to Swedish-speaking clients via phone, email, and live chat.
• Analyze, diagnose, and troubleshoot software and hardware issues.
• Guide clients on product features and functionalities.

Skills

Swedish language

English language

Customer support

Technical troubleshooting

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to present a fantastic opportunity for a Swedish Speaking HealthTech Support Specialist. This role is tailored for individuals who are not only adept at technology but also passionate about improving healthcare experiences for users. In this position, you will provide expert support to Swedish-speaking clients navigating health technology solutions, addressing their queries and ensuring a seamless experience.

Responsibilities

• Provide exceptional technical support to Swedish-speaking clients using HealthTech products via phone, email, and live chat channels.
• Analyze, diagnose, and troubleshoot software and hardware issues affecting health technology applications.
• Guide clients in understanding product features and functionalities, enhancing their overall experience with the product.
• Document all client interactions and solutions accurately in the CRM system to maintain a clear support history.
• Work collaboratively with development and technical teams to upscale unresolved issues and relay user feedback.
• Conduct follow-ups with clients to ensure satisfactory resolution and foster strong customer relationships.
• Keep updated on industry trends, product knowledge, and advancements in health technology to provide informed assistance.

Requirements

• Fluency in Swedish and English, with excellent verbal and written communication skills.
• Previous experience in customer support or technical support, ideally in the health technology or healthcare domain.
• Strong technical troubleshooting skills with a good understanding of health technology applications.
• Outstanding customer service and interpersonal skills, with a focus on empathy and problem-solving.
• Familiarity with CRM systems and remote support tools is beneficial.
• Ability to work effectively in a remote setting and handle multiple priorities.
• A desire for continuous learning and professional advancement within the health technology sector.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...