French Speaking Customer Care Agent

Employers from Greece; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( flight

Health insurance

Private health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Customer Care Agent to support our French-speaking clients via phone, email, and chat. You will resolve inquiries, document interactions in the CRM, and stay informed on products to provide informed guidance.

Fluency in French and English is required, with prior customer service experience preferred. The role includes a fully paid relocation package and health insurance as part of comprehensive benefits.

Qualifications

• Fluency in French and English, written and spoken.
• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Proficient with customer service software and Microsoft Office.

Responsibilities

• Provide exceptional customer support to French-speaking clients via phone, email, and chat.
• Address inquiries, complaints, and requests professionally and promptly.
• Resolve issues to ensure customer satisfaction with effective solutions.
• Document interactions and maintain CRM records accurately.
• Stay informed about products and services to offer informed guidance.
• Collaborate with the team to improve service practices and outcomes.
• Participate in training to build product knowledge and skills.

Skills

French fluency

English fluency

Customer service experience

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a French Speaking Customer Care Agent. We are searching for individuals who are enthusiastic about customer service and fluent in French to assist our French-speaking clientele.

Responsibilities

• Provide exceptional customer support to French-speaking clients through phone, email, and chat.
• Address customer inquiries, complaints, and requests in a professional and timely manner.
• Ensure customer satisfaction by effectively resolving issues and providing solutions.
• Document customer interactions and maintain accurate records within the CRM system.
• Stay informed about products and services to give well-informed advice and support.
• Work closely with team members to enhance customer service practices and outcomes.
• Participate in training sessions to develop product knowledge and improve customer service skills.

Requirements

• Fluency in French and English, both written and verbal.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Able to resolve customer issues effectively and maintain satisfaction.
• Proficient with customer service software and Microsoft Office tools.
• Strong attention to detail and organizational capabilities.
• Dedicated to delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...