French-Speaking Brand Support Technician | Remote

Quality Bicycle Products; BLOOMINGTON (MN); Remote; USD 29,000 - 40,000; Full time

Job summary

Quality Bicycle Products in Bloomington, MN is seeking a Brand Support Technical Representative (French speaking) to provide front-line warranty and technical support for our in-house brands and partners. The role supports retailers and end-users via phone, email, and web interactions, with opportunities for remote work depending on business needs.

Candidates must be fluent in French and authorized to work in the United States.

Qualifications

• 2+ years specialty retail experience and 1+ year of bicycle industry experience working in customer service, operations, technical support, or sales preferred.
• Professional-level proficiency in French is required
• Fluency in modern bicycle technology and trends, with a focus on QBP’s proprietary brands and/or eBike preferred.
• Ambition and drive to contribute to an excellent customer experience.
• Organization, multitasking, and knowledge retention are crucial.
• Comfortable with autonomy and asking questions.
• Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner.
• Team-player, willing to step in for their colleagues on a moment's notice.
• Demonstrated computer skills.

Responsibilities

• Field inbound technical support and customer service-related interactions from retailers, end-users, and OE (original equipment) partners including phone calls, emails, and web-based interactions.
• Perform warranty diagnosis and resolution on brand-specific products for retailers, end-users, and OE partners.
• Resolve customer service and technical support issues timely, effectively, and in a positive manner.
• Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks as required.
• Document, maintain, and proactively share feedback on brand-specific products, websites, and related technical documentation.
• Document interaction and warranty data accurately and consistently through use of QBP CRM and ticketing software to understand customer needs, whether retailer, end-user, OE, or brand-partner.
• Attend brand specific trainings, take part in new product releases, and proactively stay on top product education and technical expertise.
• Assist with brand specific recall events as needed.
• Other tasks and responsibilities as assigned

Skills

French language proficiency

Bicycle industry knowledge

Customer service

Communication skills

Team player

Computer skills

Tools

Computer skills

Job description

Quality Bicycle Products in Bloomington, MN is seeking a Brand Support Technical Representative (French speaking) to provide front-line warranty and technical support for our in-house brands and partners. The role supports retailers and end-users via phone, email, and web interactions, with opportunities for remote work depending on business needs.

Candidates must be fluent in French and authorized to work in the United States.