Brand Support Technical Representative (French Speaking) -Bosch Support

Quality Bicycle Products; BLOOMINGTON (MN); Remote; USD 29,000 - 40,000; Full time

Job summary

Quality Bicycle Products in Bloomington, MN is seeking a Brand Support Technical Representative (French speaking) to provide front-line warranty and technical support for our in-house brands and partners. The role supports retailers and end-users via phone, email, and web interactions, with opportunities for remote work depending on business needs.

Candidates must be fluent in French and authorized to work in the United States.

Qualifications

• 2+ years specialty retail experience and 1+ year of bicycle industry experience working in customer service, operations, technical support, or sales preferred.
• Professional-level proficiency in French is required
• Fluency in modern bicycle technology and trends, with a focus on QBP’s proprietary brands and/or eBike preferred.
• Ambition and drive to contribute to an excellent customer experience.
• Organization, multitasking, and knowledge retention are crucial.
• Comfortable with autonomy and asking questions.
• Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner.
• Team-player, willing to step in for their colleagues on a moment's notice.
• Demonstrated computer skills.

Responsibilities

• Field inbound technical support and customer service-related interactions from retailers, end-users, and OE (original equipment) partners including phone calls, emails, and web-based interactions.
• Perform warranty diagnosis and resolution on brand-specific products for retailers, end-users, and OE partners.
• Resolve customer service and technical support issues timely, effectively, and in a positive manner.
• Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks as required.
• Document, maintain, and proactively share feedback on brand-specific products, websites, and related technical documentation.
• Document interaction and warranty data accurately and consistently through use of QBP CRM and ticketing software to understand customer needs, whether retailer, end-user, OE, or brand-partner.
• Attend brand specific trainings, take part in new product releases, and proactively stay on top product education and technical expertise.
• Assist with brand specific recall events as needed.
• Other tasks and responsibilities as assigned

Skills

French language proficiency

Bicycle industry knowledge

Customer service

Communication skills

Team player

Computer skills

Tools

Computer skills

Job description

Brand Support Technical Representative (French Speaking) -Bosch Support

• Posted on November 11, 2026

Locations

Showing 1 location

Bloomington, MN
Bloomington, MN 55438, USA

• Remote
• Pay or shift range: $20.99 USD to $29.37 USD
  Flagg Bicycle Group (Quality Bicycle Products, Workstand, Wheel Mfg and Terry Precision Cycling) approaches pay in an ethical and transparent way. Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility. Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.
• Sales and Customer Service
• Full-Time
• Requisition #: BRAND003088

Description

We’re excited to consider candidates from a variety of locations. Candidates based in the Twin Cities Metro area should be available to work onsite at our Bloomington Q-Central office as needed. For candidates located outside the Twin Cities, remote work may be available in Pennsylvania, Colorado, Nevada, and other areas of Minnesota, depending on business needs and role requirements.

Professional-level proficiency in French is required.

At this time, visa sponsorship is not available for this position, and relocation assistance is not currently offered. Candidates must be authorized to work in the United States without employer sponsorship.

WHAT YOU WILL BE ACCOUNTABLE FOR:

The Brand Support team offers front line support for QBP’s proprietary brands and exclusive distribution partners and is tasked with providing our retailer, end-user, and brand partners the best specialty customer experience in the industry. We accomplish this by providing high-quality service for our customers in phone, email, and web-based interactions; through warranty support; and through internal collaboration with our proprietary and distribution brand teams. The Brand Support team owns the customer experience for specialty brands like Salsa, Surly, Teravail, Bosch, and TQ through brand specific product knowledge, operational soundness, and an inherent desire to keep the customer first.

The Brand Support Technical Representativeperformsbrand specific duties in the warranty and customer support realm for one or more of QBP’s in-house brands, key-service partners, and/or exclusive distribution brands. This includes working individually and as part of a larger team to answer brand specific questions, solve product problems, diagnose warranty and technical service claims, and various other tasks based on individual brand and business needs. This role optimizes customer experience and issue resolution through attention to technical details of product and process.

• Field inbound technical support and customer service-related interactions from retailers, end-users, and OE (original equipment) partners including phone calls, emails, and web-based interactions.
• Perform warranty diagnosis and resolution on brand-specific products for retailers, end-users, and OE partners.
• Resolve customer service and technical support issuestimely, effectively, and in a positive manner.
• Perform software updates, product assembly/disassembly, and shipping/fulfillment tasks as required.
• Document, maintain, and proactively share feedback on brand-specific products, websites, and related technical documentation.
• Document interaction and warranty dataaccurately and consistentlythroughuse of QBP CRM and ticketing softwareto understand customer needs, whether retailer, end-user, OE, or brand-partner.
• Attend brand specific trainings, take part in new product releases, and proactively stay on top product education and technical expertise.
• Assist with brand specific recall events as needed.

Other tasks and responsibilities asassigned

This position reports toa Brand Support Supervisor

WHAT YOU NEED TO SUCCEED:

• QUALIFICATIONS
  • 2+ years specialty retail experience and 1+ year of bicycle industry experience working in customer service, operations, technical support, or sales preferred.
  • Professional-level proficiency in French is required
  • Fluency in modern bicycle technology and trends,with a focus on QBP’s proprietary brands and/oreBike preferred.
  • Ambition and drive to contribute to an excellent customer experience.
  • Organization, multitasking, and knowledge retention are crucial.
  • Comfortable with autonomy and asking questions.
  • Excellent interpersonal and oral communication skills. Ability to listen and communicate (written and verbal) in a pleasant manner.
  • Team-player, willing to step in for their colleagues on a moment's notice.
  • Demonstrated computer skills.
• OTHER RELATED CRITERIA
  • Work Schedule
    • May occasionally work some evenings or weekends
  • Physical Requirements
    • Ability to perform work on a phone and computer extensively.

MODELING QBP CORE VALUES:

• Act with integrity
• Be a truepartner
• Create somethingspecial
• Keep the customerfirst

All candidates are subject to a pre-employment criminal background check.

Quality Bicycle Products is proud to be a certified B-Corp and an Equal Opportunity Employer. We welcome talent from all backgrounds and encourage employees to bring their authentic selves to work. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, political affiliation, or any other protected characteristic.

Quality Bicycle Products approaches pay in an ethical and transparent way.Pay ranges are assigned to a job based on market data from 3rd party salary benchmark data as well as balancing internal equity of other roles with similar levels of responsibility.Individual pay within the range can vary for several reasons including, but not limited to, skills, abilities, experience, tenure, performance, and available budget.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.