French Customer Support Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybride; USD 27 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits

Continuous Training

Relocation package

Résumé du poste

apply2day is seeking a French Customer Service Agent for a Greece-based role with the option to work remotely or on-site. Join a fast-paced team, enjoy flexible hours, and grow within a company focused on top-quality customer service.

Responsibilities include handling chats, emails, and calls; assessing needs; building trust; and maintaining records using provided tools. Relocation support is offered for candidates relocating from abroad.

Qualifications

• Fluency in French (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsabilités

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Connaissances

French

English

MS Office

Phone handling

Communication

Time management

Customer orientation

Outils

MS Office

Description du poste

at apply2day

Looking for a role where your love for the French language and helping other plays a major factor? We are hiring on behalf of our client, for the role of FrenchCustomer Service Agent!The role is based in Greece, with the option to work remotely or on-site. You'll be part of a fast-paced team, enjoy flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in French (C1 - C2)
• Very good command of English (B2 – C1).
• Good MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation