French Speaking Technical Support Customer Experts - Work Remote In Greece

Employers from Greece; United States; Remote; USD 25,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Health insurance

13th/14th salary

Performance bonus

Training program

Job summary

Mercier Consultancy Group in Greece seeks French-speaking Technical Support Customer Experts to provide world-class assistance for the latest consumer electronics.

You will troubleshoot issues via phone, email, and live chat in French, document interactions in the CRM, and participate in rotating shifts. Relocation support is provided to relocate to Greece for this opportunity.

Qualifications

• Fluent French (spoken and written) is mandatory.
• EU passport is required to relocate to Greece.
• Passion for technology with ability to explain technical concepts.
• Excellent communication and problem-solving in a fast-paced environment.
• Background in technical support or customer service is a plus.
• Willingness to work in a rotating shift pattern.

Responsibilities

• Provide high-quality technical assistance to customers regarding consumer electronics devices.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful guidance.
• Document all customer interactions in the CRM system.
• Maintain deep product knowledge of the consumer electronics portfolio.
• Participate in regular team briefings to align on goals and updates.
• Escalate complex cases to engineering when necessary.

Skills

French language

Communication

Problem solving

Technical support

Tools

CRM system

Job description

at Mercier Consultancy Group

French Speaking Technical Support Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets.

Job Overview

We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.

Key Responsibilities

• Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• Document all customer interactions accurately within the CRM system to maintain service standards.
• Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• Participate in regular team briefings to align on support goals and technical updates.
• Escalate complex technical cases to the appropriate engineering departments when necessary.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Greece.
• A passion for technology and consumer electronics with a natural ability to explain technical concepts.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Previous experience in technical support or customer service is considered a strong advantage.
• Availability to work in a rotating shift pattern.

Benefits

What We Offer

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Relocation Package (flight, transfer, hotel stay upon arrival).
• Comprehensive, fully paid initial training program on consumer electronics systems.
• Health Insurance coverage and additional corporate benefits.
• The opportunity to build a career through our exclusive French-speaking jobs in Greece program.
• And Much More...

Life in Greece

Choosing one of our French Speaking Technical Support Customer Experts positions in Greece means choosing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning Mediterranean beaches, and a vibrant nightlife that makes it one of the most desirable places to live. With sunshine almost year-round, your days off in Greece can be spent exploring historic sites or relaxing by the Aegean Sea.

Beyond the climate, Greece provides a high quality of life with an affordable cost of living and a world-renowned culinary scene. Our relocation package is designed to make your transition to Greece seamless and stress-free, ensuring you can focus on your professional development while enjoying the incredible hospitality that Greece is famous for.