Dutch Customer Service Agent in Greece - Remote/On-site

Employers from Greece; United States; Remote; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits

Continuous Training

Relocation package

Job summary

apply2day is seeking a Dutch Customer Service Agent to work remotely from Greece. You will handle chats, emails, and calls, and help customers with accurate information while maintaining high satisfaction. This role emphasizes strong communication, active listening, and a client-focused approach.

The ideal candidate is fluent in Dutch with excellent English, proficient in MS Office, and capable of multi-tasking in a fast-paced team. Relocation options may be available for some positions.

Qualifications

• Fluency in Dutch (C1-C2)
• Very good command of English (B2-C1)
• Good MS Office skills
• Strong phone contact handling and active listening
• Excellent communication and presentation skills
• Customer oriented and adaptable to different characters
• Ability to multi-task, prioritize and manage time effectively

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Skills

Dutch fluency

English proficiency

MS Office

Active listening

Communication skills

Presentation skills

Customer focus

Tools

MS Office

Job description

at apply2day

Looking for a role where your love for the Dutch language and helping others plays a major factor? We are hiring on behalf of our client for the role of Dutch Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that’s focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Dutch (C1 - C2)
• Very good command of English (B2 – C1)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation