Portuguese Customer Service Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits and numerous其他

Job summary

apply2day is hiring on behalf of our client for the role of Portuguese Customer Support Representative - Remote/On-site in Greece. You will be part of a fast-paced team, delivering top-quality customer service and helping customers across channels.

Responsibilities include handling chats, emails, and calls, identifying needs, building trust, maintaining records, and following procedures. Fluency in Portuguese and strong English are required, with opportunities for growth.

Qualifications

• Fluency in Portuguese (C1-C2).
• Very good command of English (B2).
• Good MS Office skills.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate information using the methods/tools.
• Keep records of customer interactions and process accounts.

Skills

Portuguese

English

Communication

Customer service

Multitasking

Tools

MS Office

Job description

at apply2day

Looking for a role where your love for the Portuguese language and helping others plays a major factor? We are hiring on behalf of our client for the role of Portuguese Customer Support Representative - Remote/On-site in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

• Manage incoming chat, mail or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the methods/tools.
• Keep records of customer interaction, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements

• Fluency in Portuguese (C1 - C2)
• Very good command of English (B2)
• Good MS Office skills.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively..

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation