German Technical Support Agent in Greece - Remote/On-site

Employers from Greece; United States; Hybride; USD 36 000 - 47 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits and discounts

Continuous Training

Relocation package

Résumé du poste

apply2day is recruiting for a German-Speaking Technical Support Specialist in Greece. Whether you prefer remote or on-site work, this role offers comprehensive training and a path to the ideal tech support position that fits your skills.

You will assist customers with technical inquiries, troubleshoot issues, and document interactions in the CRM. Strong German and English, MS Office proficiency, and a customer‑focused mindset are essential; relocation packages may be available for the right

Qualifications

• Fluency in German (C1-C2) and very good English (B2) required.
• Technical knowledge and prior support experience preferred.
• Strong communication, problem-solving, and customer-focused mindset.

Responsabilités

• Handle incoming technical support requests via phone, email, and chat.
• Troubleshoot technical issues with effective problem solving.
• Maintain positive relationships with customers through clear communication.
• Document all interactions in the CRM system accurately.
• Collaborate with team to improve service delivery.
• Follow procedures and stay updated on product knowledge.

Connaissances

German fluency

English proficiency

Communication skills

Problem-solving

Team player

Attention to detail

Customer-focused

Outils

CRM systems

MS Office

Description du poste

at apply2day

Join our client, a leading international BPO company, as a German-Speaking Technical Support Specialist in Greece. Whether you favor remote or on-site work, and regardless of whether your expertise lies in software or hardware tech support, our client offers comprehensive training to help you find the ideal role that ensures the best possible results.

In this position, you will be vital in assisting customers with technical inquiries, providing exceptional service, and ensuring customer satisfaction.

Responsibilities

• Handle incoming technical support requests via phone, email, and chat.
• Utilize problem-solving skills to troubleshoot issues efficiently.
• Build and maintain positive relationships with customers through effective communication.
• Document all interactions accurately within the CRM system.
• Collaborate with team members to enhance service delivery and resolve challenges.
• Follow established procedures and enhance knowledge of product updates.

Requirements

• Fluency in German (C1-C2) and very good command of English (B2).
• Technical knowledge and experience in a support role is preferred.
• Proficient in MS Office and ability to navigate CRM systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• A customer-focused mindset with a passion for helping others.
• Ability to work independently and as part of a team.

Benefits

• Competitive Salary
• Monthly Bonuses
• Meal Vouchers
• Health care benefits and numerous other discounts
• Continuous Training and access to Educational Platforms
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation