Freight Service Center Support Specialist

FedEx Freight; Sioux Falls (SD); On-site; USD 26,000 - 36,000; Full time

Job summary

FedEx Freight in Sioux Falls, SD is seeking an administrative associate to support daily operations. You will handle clerical tasks, manage customer inquiries, and process documentation for freight movements.

The role requires strong communication and data entry skills, with a focus on accurate paperwork and customer service. Hours are 08:00–16:30, and the position involves office/dock work in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers.
• Typing/data entry skills.
• PC experience with learning required computer systems/programs.
• Demonstrated time management, organizational and multitasking skills.
• Ability to handle confidential information.
• Ability to follow training and instructions.
• Ability to work independently and in a team.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle administrative/clerical tasks (filing, copying, mail, data entry).
• Verify and complete required documentation and reports.
• Provide information and assistance to customers (pickup/delivery needs, problem resolution).
• Enter shipment information and generate/adjust freight bills.
• Administer freight pickup processes as needed.
• Assist customers via phone, email, or fax with inquiries.
• Schedule freight delivery appointments.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with city operations and drivers.
• Collaborate with sales/ops to satisfy customer needs.
• Reconcile cash and checks and prepare deposits and COD remittance.
• Comply with laws and company policies; perform other duties.

Skills

Customer service

Phone etiquette

Communication

Time management

Teamwork

Organizational skills

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Data entry systems

Fax/Scanner

Job description

FedEx Freight in Sioux Falls, SD is seeking an administrative associate to support daily operations. You will handle clerical tasks, manage customer inquiries, and process documentation for freight movements.

The role requires strong communication and data entry skills, with a focus on accurate paperwork and customer service. Hours are 08:00–16:30, and the position involves office/dock work in a fast-paced environment.