Operations Admin II - Frontline Ops & Data Support

FedEx Group; Sioux Falls, Northern (SD, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Job summary

Federal Express Corporation in Sioux Falls, SD is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, records management, quality assurance and customer service.

You will perform data entry, prepare reports, and serve as the frontline contact for customer inquiries, escalating when needed. Schedule: Monday - Friday 3pm - 9pm; HS diploma required; prior clerical or customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficiency with data entry and basic office software.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Reviews, researches and enters data to support functional area.
• Compiles data and prepares reports for management review.
• Serves as frontline customer service to resolve inquiries.
• Assists with BCSA audit data retrieval.
• Maintains records management tasks (maintenance, destruction, inventory).
• Performs other duties as assigned.

Skills

Typing

Data entry

Customer service

Time management

Phone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in Sioux Falls, SD is seeking a detail-oriented clerical specialist to support hub and station operations, including linehaul, records management, quality assurance and customer service.

You will perform data entry, prepare reports, and serve as the frontline contact for customer inquiries, escalating when needed. Schedule: Monday - Friday 3pm - 9pm; HS diploma required; prior clerical or customer service experience preferred.