Freight Center Support Specialist

FedEx Freight, Inc.; Sioux Falls (SD); On-site; USD 30,000 - 33,000; Full time

Job summary

FedEx Freight, Inc. in Sioux Falls, SD is seeking an administrative/customer service focused individual to support daily freight operations. You will handle clerical tasks, verify documentation, and assist customers with pickup/delivery needs and invoicing questions.

The role requires strong phone and interpersonal skills, basic math, and proficiency with common office equipment. It is performed in an office/dock environment with variable hours and a supportive team.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment (computer, fax machine, copier, scanner, etc).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, and mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, determine pickup/delivery needs, and sell services.
• Enter freight shipment information, status updates and generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, email, and/or fax with inquiries such as tracing shipments and billing questions.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and documentation, coordinating drop-offs and collections.
• Coordinate with sales, operations and other centers to resolve customer needs.
• Reconcile cash/checks, deposits and COD remittance as required.
• Comply with applicable laws, regulations, and company procedures.
• Perform other duties as required.

Job description

FedEx Freight, Inc. in Sioux Falls, SD is seeking an administrative/customer service focused individual to support daily freight operations. You will handle clerical tasks, verify documentation, and assist customers with pickup/delivery needs and invoicing questions.

The role requires strong phone and interpersonal skills, basic math, and proficiency with common office equipment. It is performed in an office/dock environment with variable hours and a supportive team.