Freight Center Support Specialist

FedEx Freight, Inc.; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. in Phoenix, AZ is seeking an administrative/customer service professional to support operations at the service center. Responsibilities include handling customer needs, processing freight documentation, data entry, phone support, and coordinating pickup and delivery needs.

The role requires strong communication, multitasking, basic math, and proficiency with office equipment. This on-site position offers an hourly starting rate and opportunities to interact with sales,

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, sell company services and provide potential leads to sales.
• Enter freight shipment information into computer system, status updates, and generate freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries including tracking shipments, rate quotes, tariff discrepancies, and billing questions.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs for accuracy; report discrepancies.
• Assist city operations: check-in drivers, process documentation, coordinate drop-offs and driver collections.
• Communicate with sales, operations and other service centers to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws/regulations and company policies/procedures.
• Perform other duties as required.

Skills

Phone & interpersonal skills

Data entry

Typing

Time management

Teamwork

Customer service

Education

High school diploma or GED

Job description

FedEx Freight, Inc. in Phoenix, AZ is seeking an administrative/customer service professional to support operations at the service center. Responsibilities include handling customer needs, processing freight documentation, data entry, phone support, and coordinating pickup and delivery needs.

The role requires strong communication, multitasking, basic math, and proficiency with office equipment. This on-site position offers an hourly starting rate and opportunities to interact with sales,