Freight & Service Center Support Specialist

FedEx Freight; Ladson (SC); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx Freight, Inc. is seeking an administrative and customer service associate at its service center in Ladson, SC. You will handle documentation, process shipments, and assist customers with inquiries to ensure smooth daily operations.

The role includes data entry, bill generation, scheduling pickups, and collaboration with sales and operations to resolve issues, in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to learn required computer systems/programs.

Responsibilities

• Perform clerical tasks: filing, copying, data entry, and mail distribution.
• Verify and complete required documentation and reports.
• Assist customers with inquiries via phone, email, or fax.
• Enter freight shipment data and generate freight bills.
• Schedule freight pickups and delivery appointments.
• Coordinate with sales, operations and other centers to resolve issues.

Skills

Phone skills

Interpersonal skills

Written communication

Verbal communication

Data entry

Typing

Time management

Multitasking

Confidentiality handling

Independent worker

Team player

Education

High school diploma or GED

Tools

Computer systems

Fax machine

Scanner

Copier

Job description

FedEx Freight, Inc. is seeking an administrative and customer service associate at its service center in Ladson, SC. You will handle documentation, process shipments, and assist customers with inquiries to ensure smooth daily operations.

The role includes data entry, bill generation, scheduling pickups, and collaboration with sales and operations to resolve issues, in a fast-paced environment.