Freight & Customer Service Center Specialist

FedEx Freight; Houston (TX); On-site; USD 49,000 - 51,000; Full time

Job summary

FedEx Freight in Houston seeks an Administrative Customer Service Associate to support daily freight operations and service center needs. You will handle documentation, data entry, phone inquiries, and coordination with sales and operations to ensure timely pickups and deliveries.

The role requires strong communication, basic math, and the ability to work in a fast-paced team environment. Prior office and transportation experience is preferred and the position is on-site in Houston.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math; good written and verbal communication.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, and sell company services.
• Enter freight shipment information into the computer system and generate/adjust freight bills.
• Administer freight pickup process as required and assist customers via phone/email/fax with inquiries.
• Coordinate with sales/operations and other centers to ensure customer needs are met and issues resolved.

Skills

Customer service

Phone skills

Data entry

Time management

Attention to detail

Multitasking

Communication skills

PC proficiency

Education

High school diploma or GED

Job description

FedEx Freight in Houston seeks an Administrative Customer Service Associate to support daily freight operations and service center needs. You will handle documentation, data entry, phone inquiries, and coordination with sales and operations to ensure timely pickups and deliveries.

The role requires strong communication, basic math, and the ability to work in a fast-paced team environment. Prior office and transportation experience is preferred and the position is on-site in Houston.