Freight Center Support Specialist

FedEx Freight; Houston (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

FedEx Freight is seeking a detail-oriented administrative professional to support daily service center operations. Responsibilities include handling customer inquiries, processing freight documentation, and coordinating pickups and deliveries to ensure on-time service.

The role requires strong communication, data entry and multitasking abilities in a fast-paced environment. This position is based in our Houston service center and starts at an hourly rate with standard FedEx benefits typical for

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers' needs.
• Ability to use general office equipment (e.g., computer, fax, copier, scanner).
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Handle administrative/clerical tasks including filing, copying, imaging, phones, data entry, mail distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assist customers, including determining pickup/delivery needs and selling services.
• Enter freight shipment information into computer system and generate freight bills.
• Administer freight pickup process as required.
• Assist customers via phone, e-mail and/or fax with inquiries.
• Make freight delivery appointments as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and documentation.
• Communicate with sales/ops/other centers to resolve customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws and company policies; perform other duties.

Skills

Phone skills

Interpersonal skills

Verbal communication

Written communication

Time management

Multi-tasking

Teamwork

Data entry

Typing

Ten-key skills

PC proficiency

General office software

Education

High school diploma or GED

Two years general office experience preferred

One year customer service experience, preferred

Previous transportation experience preferred

Tools

Office equipment (computer, fax, copier, scanner)

Job description

FedEx Freight is seeking a detail-oriented administrative professional to support daily service center operations. Responsibilities include handling customer inquiries, processing freight documentation, and coordinating pickups and deliveries to ensure on-time service.

The role requires strong communication, data entry and multitasking abilities in a fast-paced environment. This position is based in our Houston service center and starts at an hourly rate with standard FedEx benefits typical for