Freight Service Center Specialist — Admin & Customer Care

FedEx Freight; Hagerstown (MD); On-site; USD 2,159,000 - 3,075,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

FedEx Freight is seeking an Administrative Customer Support Clerk for the service center in Maryland. You will handle customer needs, process freight movement documentation, and perform daily clerical tasks to support operations and service delivery.

The role requires strong communication skills, basic math, and experience with office equipment. Hours include a 1700–2300 shift. Starting pay is $19.23 per hour with pay range up to $22.51.

Qualifications

• High school diploma or GED required or preferred.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Follow instructions and complete training.
• Work independently and/or as a team member.
• Work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions: filing, copying, imaging, phones, data entry, mail/package distribution.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, determine pick-up/delivery needs, sell services, and generate leads.
• Enter freight shipment information into systems and generate/adjust freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone, e-mail, and/or fax with inquiries including tracing shipments and rate quotes.
• Make freight delivery appointments as required.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-in and related documentation.
• Coordinate with sales, operations, and other centers to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits, COD remittance as required.
• Comply with laws and company policies; perform other duties as needed.

Skills

Phone skills

Interpersonal skills

Time management

Organizational skills

Multitasking

Written communication

Verbal communication

Confidential info handling

Independent work

Team collaboration

Customer service

Education

High school diploma or GED

Tools

Typing

Data entry

Ten-key

PC skills

Office equipment

Job description

FedEx Freight is seeking an Administrative Customer Support Clerk for the service center in Maryland. You will handle customer needs, process freight movement documentation, and perform daily clerical tasks to support operations and service delivery.

The role requires strong communication skills, basic math, and experience with office equipment. Hours include a 1700–2300 shift. Starting pay is $19.23 per hour with pay range up to $22.51.