Freight Service Center Specialist

FedEx Freight; Sparks (NV); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan

Tuition reimbursement

Adoption assistance

Paid time off

Paid holidays

Job summary

FedEx Freight is seeking an administrative assistant to support daily service center operations in Sparks, NV. The role involves handling customer needs, processing freight documentation, and delivering accurate information to ensure timely pickups and deliveries.

You will perform data entry, file maintenance, and communication with customers and internal teams while upholding FedEx policies and standards. This position is on-site with variable hours and growth opportunities.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment, e.g. computer, fax machine, copier, scanner, etc
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pickup/delivery needs, problem resolution, updating systems, selling services and providing leads to sales.
• Enter freight shipment information into computer systems and generate or correct freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries including tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs and report discrepancies.
• Assist city operations with driver check-ins and related documentation.
• Coordinate with sales/operations and other centers to meet customer needs and resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws and company policies.
• Perform other duties as required.

Skills

Customer service

Phone skills

Data entry

Typing

Time management

Teamwork

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Fax machine

Scanner

Copier

Job description

FedEx Freight is seeking an administrative assistant to support daily service center operations in Sparks, NV. The role involves handling customer needs, processing freight documentation, and delivering accurate information to ensure timely pickups and deliveries.

You will perform data entry, file maintenance, and communication with customers and internal teams while upholding FedEx policies and standards. This position is on-site with variable hours and growth opportunities.