Freight Service Center Specialist

FedEx Freight; Buffalo (NY); Vor Ort; USD 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Dental insurance

401(k) retirement savings plan

Zusammenfassung

FedEx Freight in Buffalo, NY is seeking an administrative associate to handle customer needs, process freight movement documentation, and support daily service-center operations.

You will perform clerical tasks, verify forms, enter shipment data, book pickups/deliveries, answer inquiries, coordinate with drivers and sales, and ensure compliance with company policies. The role requires strong communication and teamwork in a fast-paced environment.

Qualifikationen

• High school diploma or GED required or equivalent experience.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Strong phone and interpersonal skills.
• Proficiency with data entry and basic math.
• Ability to learn FedEx systems and procedures.

Aufgaben

• Perform administrative/clerical tasks: filing, copying, imaging, data entry.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and determine pickup/delivery needs.
• Enter shipment details into the system and generate freight bills.
• Coordinate with drivers, sales, and other centers to meet customer needs.
• Answer inquiries via phone, email, and fax; handle tracing and quotes.
• Reconcile cash and checks; prepare deposits and COD remittance as needed.
• Support city operations and driver check-in; assist with scheduling.

Kenntnisse

Customer service

Phone etiquette

Data entry accuracy

Time management

Interpersonal skills

Problem solving

Teamwork

Ausbildung

High school diploma or GED

Two years general office experience

Tools

PC

Typing

Ten-key

Office equipment (fax/copier/scanner)

Jobbeschreibung

FedEx Freight in Buffalo, NY is seeking an administrative associate to handle customer needs, process freight movement documentation, and support daily service-center operations.

You will perform clerical tasks, verify forms, enter shipment data, book pickups/deliveries, answer inquiries, coordinate with drivers and sales, and ensure compliance with company policies. The role requires strong communication and teamwork in a fast-paced environment.