Freight & Customer Service Associate

FedEx Freight; Town of Nichols (NY); On-site; USD 26,000 - 31,000; Full time

Job summary

FedEx Freight in Nichols, NY is seeking an office/administrative associate to support customer service and documentation for freight movements. Responsibilities include handling inquiries, data entry, and coordinating pickups/deliveries in a fast-paced service center.

Ideal candidates have a high school diploma, 1–2 years of office and customer service experience, and strong communication skills for collaboration with drivers, sales and operations.

Qualifications

• High school diploma or GED required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.

Responsibilities

• Perform administrative/clerical tasks: filing, data entry, phones, mail.
• Verify and complete required documentation and reports.
• Provide accurate information to customers: pickup/delivery needs, service options, billing inquiries.
• Enter freight shipment data, status updates, and generate/adjust freight bills.
• Assist customers via phone, email or fax with inquiries and tracing shipments.
• Schedule freight delivery and pickup appointments.
• Review Hours-of-Service logs; report discrepancies to leadership.
• Coordinate with city operations and other departments to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as needed.
• Comply with laws, regulations and company policies.

Skills

Strong phone skills

Interpersonal skills

Written and verbal communication

Time management

Multi-tasking

Education

High school diploma or GED

Tools

PC experience

Data entry systems

Job description

FedEx Freight in Nichols, NY is seeking an office/administrative associate to support customer service and documentation for freight movements. Responsibilities include handling inquiries, data entry, and coordinating pickups/deliveries in a fast-paced service center.

Ideal candidates have a high school diploma, 1–2 years of office and customer service experience, and strong communication skills for collaboration with drivers, sales and operations.