Freight Center Admin & Customer Support Specialist

FedEx Freight, Inc.; Town of Nichols (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

FedEx Freight, Inc in the Town of Nichols, NY is seeking an Office/Customer Service Associate responsible for handling customer needs, processing freight movement documentation, and providing administrative support in a fast-paced service center. The role requires strong phone and interpersonal skills, data entry ability, and basic math for billing and tracking shipments.

The position involves coordinating with sales, operations, and drivers while handling sensitive information and maintaining

Qualifications

• Must have strong communication skills and customer service orientation
• Experience with data entry and basic math for handling shipments and billing
• Ability to learn company systems and procedures
• Comfort with fast-paced office environment

Responsibilities

• Perform administrative/clerical functions such as filing, copying, data entry and mail distribution
• Verify and complete required documentation and reports
• Provide information to customers and determine pickup/delivery needs
• Enter freight shipment data into systems and generate/fix bills
• Assist customers via phone, email, or fax with inquiries and tracking
• Make freight delivery appointments and coordinate with drivers
• Review Hours-of-Service logs for accuracy and report discrepancies
• Coordinate with sales/operations to resolve customer issues
• Reconcile cash and checks and prepare deposits

Skills

Phone skills

Interpersonal skills

Typing/data entry

Time management

Team work

Independent work

Education

High school diploma or GED

Tools

Phone/fax copier scanner

PC/software proficiency

Job description

FedEx Freight, Inc in the Town of Nichols, NY is seeking an Office/Customer Service Associate responsible for handling customer needs, processing freight movement documentation, and providing administrative support in a fast-paced service center. The role requires strong phone and interpersonal skills, data entry ability, and basic math for billing and tracking shipments.

The position involves coordinating with sales, operations, and drivers while handling sensitive information and maintaining