Freight Service Center Coordinator

FedEx Freight; Anderson (IN); On-site; USD 55,104,000 - 60,614,000; Full time

Job summary

FedEx Freight in Anderson, IN is seeking an Office/Administrative Clerk to support daily service-center operations with a starting hourly rate. You will handle customer needs, process freight documentation, schedule pickups and deliveries, and assist with billing and inquiries.

Strong communication and multitasking are essential to succeed in a fast-paced environment. Responsibilities include data entry, verifying documents, contacting customers, and coordinating with drivers and sales teams to

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including filing, copying, imaging, answering phones, data entry, sorting mail and packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pick-up and/or delivery needs, problem resolution, updating systems to meet customer needs, selling company services.
• Enter freight shipment information into computer systems, status shipments, generate freight bills.
• Administer freight pick-up process, as required.
• Assist customers via phone, e-mail and/or fax in inquiries including tracing shipments, rate quotes, billing questions.
• Make freight delivery appointments, as required.
• Review Hours-of-Service logs to ensure accuracy; report discrepancies.
• Coordinate with city operations, drivers and related documentation.
• Communicate with sales/operations to ensure customer needs are met and issues resolved.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws and company policies/procedures.
• Perform other duties as required.

Skills

Strong phone and interpersonal skills

Strong written and verbalcommunication

Time management and multi-tasking

Education

High school diploma or GED

Tools

PC experience with required computer systems

Job description

FedEx Freight in Anderson, IN is seeking an Office/Administrative Clerk to support daily service-center operations with a starting hourly rate. You will handle customer needs, process freight documentation, schedule pickups and deliveries, and assist with billing and inquiries.

Strong communication and multitasking are essential to succeed in a fast-paced environment. Responsibilities include data entry, verifying documents, contacting customers, and coordinating with drivers and sales teams to