Freight & Customer Service Specialist

FedEx Freight, Inc.; Maple Ridge (IN); On-site; USD 23,000 - 32,000; Full time

Job summary

FedEx Freight, Inc in Indiana is seeking a detail-oriented Administrative Assistant to support daily service center operations. You will handle customer needs, process freight documentation, and perform clerical tasks in a fast-paced environment.

Key duties include data entry and filing, scheduling pickups and deliveries, answering phones, and assisting customers by phone, e-mail, or fax while maintaining accurate records and coordinating with sales and operations.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Typing/data entry skills; ten-key preferred.
• Ability to learn FedEx systems and use office equipment.

Responsibilities

• Answer phones and perform data entry, filing, and mail distribution.
• Verify and complete required documentation and reports.
• Enter freight shipment information and generate correct bills.
• Assist customers via phone, e-mail, and/or fax with inquiries.
• Make freight delivery appointments and coordinate pickups.
• Reconcile cash and checks and prepare deposits.
• Communicate with sales and operations to resolve issues.

Skills

Customer service

Phone skills

Data entry

Time management

Interpersonal skills

Communication

Basic math

Teamwork

Education

High school diploma or GED

Tools

PC experience

General office equipment (fax, copier, scanner)

Job description

FedEx Freight, Inc in Indiana is seeking a detail-oriented Administrative Assistant to support daily service center operations. You will handle customer needs, process freight documentation, and perform clerical tasks in a fast-paced environment.

Key duties include data entry and filing, scheduling pickups and deliveries, answering phones, and assisting customers by phone, e-mail, or fax while maintaining accurate records and coordinating with sales and operations.