Freight Service Center Administrator

FedEx Freight; Phoenix (AZ); Hybrid; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Equal Opportunity Employer

ADA Assistance available

Job summary

FedEx Freight in Phoenix, AZ is seeking an administrative customer service professional to support daily freight operations. You will handle paperwork, data entry, scheduling, and inquiries while assisting drivers and customers with various needs.

The ideal candidate has strong communication skills, a high school diploma or GED, and prior office or transportation experience. The position emphasizes accuracy, confidentiality, and the ability to work in a fast-paced team environment.

Qualifications

• High school diploma or GED is required.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist in determining customers’ needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions including filing, copying, imaging, answering phones, data entry, and mail/distribution.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, determine pickup/delivery needs, and sell services.
• Enter freight shipment data and generate freight bills.
• Administer freight pickup process as required.
• Assist customers via phone, e-mail, and fax with inquiries.
• Make freight delivery appointments as needed.
• Review Hours-of-Service logs for accuracy and report discrepancies.
• Assist city operations with driver check-in and documentation.
• Coordinate with sales, operations, and other centers to meet customer needs.
• Reconcile cash and checks, prepare deposits and COD remittance.
• Comply with laws, regulations, and company policies.
• Perform other duties as required.

Skills

Customer service

Phone etiquette

Data entry

Time management

Microsoft Office

Attention to detail

Education

High school diploma or GED

Job description

FedEx Freight in Phoenix, AZ is seeking an administrative customer service professional to support daily freight operations. You will handle paperwork, data entry, scheduling, and inquiries while assisting drivers and customers with various needs.

The ideal candidate has strong communication skills, a high school diploma or GED, and prior office or transportation experience. The position emphasizes accuracy, confidentiality, and the ability to work in a fast-paced team environment.