Freight Service Center: Admin & Customer Support

FedEx Freight; Colorado; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision Plans

401(k)

Bonus Potential

Tuition Reimbursement

Adoption Assistance

Paid Parental Leave

Paid Holidays (FT)

Vacation (FT)

Job summary

FedEx Freight in Colorado seeks an administrative associate to support customer needs, process freight documentation, and assist daily service-center operations. You will answer calls, enter shipment data, schedule pickups and deliveries, and help maintain accurate records in a fast-paced team setting.

The role requires strong communication, basic math, and proficiency with office software. Prior transportation exposure is a plus, and a high school diploma or GED is expected.

Qualifications

• High school diploma or GED is required or preferred.
• Two years general office experience preferred.
• One year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment and data entry systems.
• Typing/data entry skills and PC experience.

Responsibilities

• Handle administrative/clerical tasks including filing, copying, imaging, answering phones and data entry.
• Verify and complete required documentation and reports.
• Provide accurate information to customers, determine pick-up/delivery needs and upsell services.
• Enter freight shipment information, status updates, and generate invoices as needed.
• Administer freight pick-up process and assist customers via phone, email or fax.
• Make freight delivery appointments and coordinate with drivers.
• Review Hours-of-Service logs for drivers and report discrepancies.
• Coordinate with city operations, sales, and other service centers to resolve issues.
• Reconcile cash and checks, prepare deposits and COD remittance as required.
• Comply with laws, regulations and company policies; perform other duties as required.

Skills

Office experience

Customer service

Phone etiquette

Data entry

Typing

PC skills

Education

High school diploma or GED

Tools

MS Office

General office equipment

Computer systems

Job description

FedEx Freight in Colorado seeks an administrative associate to support customer needs, process freight documentation, and assist daily service-center operations. You will answer calls, enter shipment data, schedule pickups and deliveries, and help maintain accurate records in a fast-paced team setting.

The role requires strong communication, basic math, and proficiency with office software. Prior transportation exposure is a plus, and a high school diploma or GED is expected.