Freight Operations & Customer Support Coordinator

FedEx Freight, Inc.; Orange (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401(k) retirement savings plan

Bonus potential

Tuition reimbursement

Adoption assistance

Paid parental leave

Paid bereavement

Vacation (FT)

Paid holidays (FT)

Job summary

FedEx Freight, Inc. is seeking an administrative/customer service specialist to handle customer needs, document processing, and daily service center operations. The role includes data entry, appointment setting, and coordination with sales and operations in a fast-paced environment.

The position requires strong communication, multitasking, and basic math skills, with a high school diploma or GED. Prior transportation and office experience are preferred; on-site work at the Orange, CT location is

Qualifications

• High school diploma or GED required or preferred.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment and learn computer systems.
• Time management and multi-tasking skills.
• Ability to work independently or as part of a team.

Responsibilities

• Perform administrative/clerical functions including filing, imaging, data entry, and mail handling.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers including pick-up/delivery needs and problem resolution.
• Enter freight shipment data into the system and generate or adjust freight bills.
• Assist customers via phone, e-mail, and fax with inquiries.
• Make freight delivery appointments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with operations and sales to meet customer needs and resolve issues.
• Reconcile cash and checks and prepare deposits.
• Comply with laws and company policies.

Skills

Phone skills

Interpersonal skills

Typing / data entry

Time management

Organizational skills

Multi-tasking

Written communication

Verbal communication

Teamwork

Count and basic math

Education

High school diploma or GED

Tools

Office equipment (computer, fax, copier, scanner)

Job description

FedEx Freight, Inc. is seeking an administrative/customer service specialist to handle customer needs, document processing, and daily service center operations. The role includes data entry, appointment setting, and coordination with sales and operations in a fast-paced environment.

The position requires strong communication, multitasking, and basic math skills, with a high school diploma or GED. Prior transportation and office experience are preferred; on-site work at the Orange, CT location is