Freight Operations Customer Care Specialist

Dayton Freight Lines, Inc.; Des Plaines (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k)

AD&D

Paid holidays

Paid vacation and personal days

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative in Des Plaines, IL.

Work hours are 1 PM to 9:30 PM, handling inquiries such as freight pickups, rate quotes, charges, hot shipments, tracking, and special requests. You will support the Service Center Manager, relay messages, assist drivers, prepare shipping documents, and maintain strong communication with customers and interline partners.

Qualifications

• Proficient use of Microsoft Office programs.
• Excellent keyboarding and data entry skills.
• Strong attention to detail in a fast-paced environment.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and relay messages for the Service Center Manager and Account Managers.
• Provide support to Drivers as needed.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline companies.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone call handling

Communication skills

Job description

Dayton Freight Lines, Inc. is seeking a Customer Service Representative in Des Plaines, IL.

Work hours are 1 PM to 9:30 PM, handling inquiries such as freight pickups, rate quotes, charges, hot shipments, tracking, and special requests. You will support the Service Center Manager, relay messages, assist drivers, prepare shipping documents, and maintain strong communication with customers and interline partners.