Freight Customer Support Specialist

Dayton Freight Lines, Inc.; Lowell (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Modern facilities

Quick advancement

Customized training program

People-centered work environment

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative to support customers with freight pickup requests, quotes, charges, and special requests. You will assist the Service Center Manager, relay messages, and help drivers while maintaining high communication standards.

The role emphasizes professional, people-centered service in a modern facility with a 401(k) plan and opportunities for quick advancement through a customized training program.

Qualifications

• Proficient in Microsoft Office programs.
• Excellent keyboarding skills and fast data entry.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service abilities.

Responsibilities

• Assist customers with freight pickup requests, rate quotes, and charges.
• Take messages for managers and account managers; relay information accurately.
• Provide support to drivers and prepare bills of lading/delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Microsoft Office

Keyboarding

Phone etiquette

Communication skills

Tools

MS Office Suite

Job description

Dayton Freight Lines, Inc. is seeking a Customer Service Representative to support customers with freight pickup requests, quotes, charges, and special requests. You will assist the Service Center Manager, relay messages, and help drivers while maintaining high communication standards.

The role emphasizes professional, people-centered service in a modern facility with a 401(k) plan and opportunities for quick advancement through a customized training program.