Freight Customer Support & Billing Specialist

Dayton Freight Lines; Des Plaines (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to support freight pickup requests, rate quotes, hot shipments, shipment tracing and appointment scheduling. The shift runs from 1:00 PM to 9:30 PM, with responsibilities including messaging the Service Center Manager and Account Managers, assisting drivers, and preparing bills of lading and delivery receipts.

The role emphasizes strong communication with customers and interline partners, accurate data entry,

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding speed and accuracy.
• Experience in fast-paced environments requiring high attention to detail.
• Experience handling a large volume of phone calls.
• Outstanding verbal and written communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Microsoft Office

Keyboarding

Fast-paced environment

High volume calls

Communication

Job description

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to support freight pickup requests, rate quotes, hot shipments, shipment tracing and appointment scheduling. The shift runs from 1:00 PM to 9:30 PM, with responsibilities including messaging the Service Center Manager and Account Managers, assisting drivers, and preparing bills of lading and delivery receipts.

The role emphasizes strong communication with customers and interline partners, accurate data entry,