Freight Customer Service Specialist

Dayton Freight Lines; Grandview (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid holidays

Paid vacation

Benefits package

Quick advancement

Modern facilities

Job summary

Dayton Freight Lines in Missouri is seeking a Customer Service Representative to support customers with freight pickup requests, rate quotes, hot shipments, shipment tracing and scheduling requirements. You will work closely with the Service Center Manager and Account Managers to ensure accurate, timely responses.

The role emphasizes excellent communication, high-volume call handling, and precise data entry.

Qualifications

• Proficient with Microsoft Office programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with external and internal customers as well as interline companies.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone call handling

Communication and customer service

Job description

Dayton Freight Lines in Missouri is seeking a Customer Service Representative to support customers with freight pickup requests, rate quotes, hot shipments, shipment tracing and scheduling requirements. You will work closely with the Service Center Manager and Account Managers to ensure accurate, timely responses.

The role emphasizes excellent communication, high-volume call handling, and precise data entry.