Freight Customer Support Specialist

Dayton Freight Lines, Inc.; Grandview (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive weekly pay

Customized training program

Modern facilities

Comprehensive benefits package: Health

Dental, Vision, AD&D, 401(k)

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative to assist customers with pickups, quotes, charges, tracing, and appointments. You will support the Service Center Manager, coordinate with drivers and interline partners, and handle documentation such as bills of lading.

The ideal candidate will excel in a fast-paced environment, demonstrate strong communication, data entry skills, and provide reliable service to customers.

Qualifications

• Excellent communication and customer service skills.
• Experience handling a high volume of phone calls.
• Strong attention to detail in a fast-paced office setting.
• Proficient keyboarding and data entry abilities.
• Experience with Microsoft Office applications.

Responsibilities

• Assist the Service Center Manager and take messages for Account Managers.
• Provide assistance to Drivers and prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers and interline companies.
• Support with freight pickup requests, rate quotes, and shipment tracing.
• Coordinate appointments or special requests and assist with related tasks.

Skills

Excellent communication

Customer service

Attention to detail

Phone handling

Keyboarding

Tools

Microsoft Office

Job description

Dayton Freight Lines, Inc. is seeking a Customer Service Representative to assist customers with pickups, quotes, charges, tracing, and appointments. You will support the Service Center Manager, coordinate with drivers and interline partners, and handle documentation such as bills of lading.

The ideal candidate will excel in a fast-paced environment, demonstrate strong communication, data entry skills, and provide reliable service to customers.