Evening Freight Customer Service Associate

Dayton Freight Lines; Des Plaines (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Competitive weekly pay

Quick advancement

Structured training program

People-centered work environment

Modern facilities

Job summary

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, freight charges, and shipment tracing, while maintaining strong communication with drivers and account managers.

The position offers a Monday–Friday, 5:00 PM–10:00 PM shift, $18.00 per hour starting pay, a structured training program, opportunities for advancement, and a professional, people-centered work environment with modern facilities.

Qualifications

• Experience in a fast-paced environment with high call volume.
• Exceptional communication and customer service skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Assist the Service Center Manager and Account Managers as needed.
• Take and relay messages for managers and account managers.
• Provide assistance to drivers and coordinate shipments.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Excellent communication

Attention to detail

Phone handling

Fast-paced environment

Customer service

Tools

Microsoft Office

Job description

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, freight charges, and shipment tracing, while maintaining strong communication with drivers and account managers.

The position offers a Monday–Friday, 5:00 PM–10:00 PM shift, $18.00 per hour starting pay, a structured training program, opportunities for advancement, and a professional, people-centered work environment with modern facilities.