Freight Customer Care Specialist

Dayton Freight Lines, Inc.; Louisville (KY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

401(k)

Company match

Paid holidays

Paid vacation

Personal days

Modern facilities

Job summary

Dayton Freight Lines, Inc. in Louisville, KY is seeking a Customer Service Representative to support customers with pickup requests, rate quotes, and shipment tracking in a fast-paced environment. You will interact with drivers and account managers to ensure smooth operations.

The role emphasizes strong communication, accurate data entry, and professional service. Training programs and opportunities for advancement accompany a comprehensive benefits package and a modern facility.

Qualifications

• Experience with Microsoft Office Programs and keyboarding accuracy.
• Ability to handle a high volume of phone calls with attention to detail.
• Excellent communication and customer service skills.
• Must be legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.

Skills

Microsoft Office Programs

Keyboarding

Attention to detail

Phone calls handling

Communication and customer service

Eligible to work in United States

18 years or older

Fluent in English

Job description

Dayton Freight Lines, Inc. in Louisville, KY is seeking a Customer Service Representative to support customers with pickup requests, rate quotes, and shipment tracking in a fast-paced environment. You will interact with drivers and account managers to ensure smooth operations.

The role emphasizes strong communication, accurate data entry, and professional service. Training programs and opportunities for advancement accompany a comprehensive benefits package and a modern facility.