Freight Customer Service Specialist

Dayton Freight Lines; Lowell (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Weekly pay

Advancement opportunities

Training program

People-centered culture

Job summary

Dayton Freight Lines in Lowell, IN is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, charges, and shipment tracing. The role supports Service Center and Account Managers and collaborates with drivers to ensure accurate billing and delivery documentation.

The candidate should excel in a fast-paced setting, possess strong communication skills, and be proficient with Microsoft Office.

Qualifications

• Proficiency with Microsoft Office
• Excellent keyboarding skills
• Experience in fast-paced environments with strong attention to detail
• Experience handling a high volume of phone calls
• Strong communication and customer service skills

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain communication with external and internal customers and interline companies
• May assist with payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Skills

MS Office

Keyboarding

Attention to detail

Phone etiquette

Customer service

Job description

Dayton Freight Lines in Lowell, IN is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, charges, and shipment tracing. The role supports Service Center and Account Managers and collaborates with drivers to ensure accurate billing and delivery documentation.

The candidate should excel in a fast-paced setting, possess strong communication skills, and be proficient with Microsoft Office.