Freight Customer Support Specialist

Dayton Freight Lines, Inc.; Louisville (KY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay and benefits

Career advancement opportunities

Modern facilities

Comprehensive benefits package (Health

Paid holidays and vacation

Job summary

Dayton Freight Lines, Inc. seeks a Customer Service Representative to support customers with freight pickup requests, rate quotes, and shipment tracing from our Louisville, KY location. You will interact with drivers and internal teams to ensure quick, accurate responses.

The role emphasizes professional communication, attention to detail, and the ability to handle multiple inquiries in a fast-paced environment while maintaining service quality.

Qualifications

• High-volume call handling experience in a fast-paced office.
• Strong communication and customer service skills.
• Excellent keyboarding and data entry accuracy.
• Proficient with Microsoft Office programs.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

Skills

Excellent keyboarding skills

Excellent communication and customer −

Experience with handling a high volume

Fast-paced environment, high attention

Tools

Microsoft Office

Job description

Dayton Freight Lines, Inc. seeks a Customer Service Representative to support customers with freight pickup requests, rate quotes, and shipment tracing from our Louisville, KY location. You will interact with drivers and internal teams to ensure quick, accurate responses.

The role emphasizes professional communication, attention to detail, and the ability to handle multiple inquiries in a fast-paced environment while maintaining service quality.