Freight Customer Service Specialist

Dayton Freight Lines; Jackson (MI); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-cent

Job summary

Dayton Freight Lines in Jackson, MI is seeking a Customer Service Representative to support freight pickup requests, rate quotes, and shipment tracing. You will communicate with drivers and customers, prepare bills of lading, and assist Account Managers.

Ideal candidates have strong MS Office skills, excellent phone etiquette, and a proven ability to handle high call volumes in a fast-paced setting. This on-site role offers a structured training program and opportunities for advancement.

Qualifications

• Proficient with Microsoft Office programs.
• Fast-paced environment experience with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• Payroll assistance (may be requested).
• Data entry tasks.
• Freight reports generation.
• Driver collect reports handling.
• Billing and filling tasks.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone etiquette

Customer service

Job description

Dayton Freight Lines in Jackson, MI is seeking a Customer Service Representative to support freight pickup requests, rate quotes, and shipment tracing. You will communicate with drivers and customers, prepare bills of lading, and assist Account Managers.

Ideal candidates have strong MS Office skills, excellent phone etiquette, and a proven ability to handle high call volumes in a fast-paced setting. This on-site role offers a structured training program and opportunities for advancement.