Night Shift Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Paid time off

Paid parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. is looking for a Nights Customer Experience Representative in Lowell, Arkansas, to enhance customer relationships and support freight operations. The role involves managing customer freight orders and ensuring an exceptional service experience.

Ideal candidates possess a High School Diploma or GED and experience in customer service or sales. The company offers a variety of benefits, including medical coverage, a 401(k) retirement plan, and paid time off.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.
• Bachelor's Degree can also be considered.

Responsibilities

• Promote positive customer relationships by providing solutions to meet their needs.
• Monitor and support on-time delivery and accurate billing.
• Communicate with internal and external customers regarding load status.
• Schedule pick-up and delivery appointments to optimize transit time.
• Enter customer orders into the order management system.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Education

High School Diploma/GED

Bachelor's Degree in Transportation Logistics

Bachelor's Degree in Business Administration/Management

Job description

J.B. Hunt Transport Services, Inc. is looking for a Nights Customer Experience Representative in Lowell, Arkansas, to enhance customer relationships and support freight operations. The role involves managing customer freight orders and ensuring an exceptional service experience.

Ideal candidates possess a High School Diploma or GED and experience in customer service or sales. The company offers a variety of benefits, including medical coverage, a 401(k) retirement plan, and paid time off.