Freight Customer Experience Specialist — IC

J.B. Hunt Transport Services, Inc.; Chicago (IL); On-site; USD 47,000 - 58,800; Full time

Benefits offered by this job

Medical benefit

Dental benefit

401(k) retirement plan

Paid time off

Paid parental leave

Paid holidays

Job summary

A leading transportation and logistics company is seeking a Customer Experience Representative to handle customer freight orders, aiming to deliver outstanding service. Responsibilities include fostering positive client relationships, ensuring on-time delivery, and managing bookings effectively. The ideal candidate possesses a high school diploma or equivalent, along with strong customer service skills. Competitive salary and benefits including health coverage, 401(k), and paid leave are offered.

Qualifications

• Up to 1–2 years of Customer Service or Sales experience.
• Ability to maintain professionalism under pressure.
• Ability to meet or exceed customer needs.

Responsibilities

• Promote positive customer relationships by engaging regularly.
• Monitor and support on‑time delivery and accurate billing.
• Communicate with customers regarding load updates.

Skills

Customer relationship management

Problem-solving skills

Communication skills

Sales skills

Education

High School Diploma/GED

Bachelor's Degree

Job description

A leading transportation and logistics company is seeking a Customer Experience Representative to handle customer freight orders, aiming to deliver outstanding service. Responsibilities include fostering positive client relationships, ensuring on-time delivery, and managing bookings effectively. The ideal candidate possesses a high school diploma or equivalent, along with strong customer service skills. Competitive salary and benefits including health coverage, 401(k), and paid leave are offered.