Customer Experience Representative - ICS

J.B. Hunt Transport Services, Inc.; Troy (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability coverage

Paid time off

Two weeks of paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative based in Troy, Michigan. In this role, you'll be responsible for executing customer freight orders, enhancing customer relationships, and ensuring timely delivery of services.

The ideal candidate will have a high school diploma (or GED) and some experience in customer service or sales. Benefits include medical, dental, vision, and a 401(k) retirement plan, among others.

Qualifications

• 1–2 years of customer service or sales experience, or a bachelor's degree.
• Ability to effectively communicate and interpret ideas.
• Ability to manage multiple priorities and maintain composure.

Responsibilities

• Promote positive customer relationships and provide solutions.
• Monitor and support on-time delivery and accurate billing.
• Schedule pick-up and delivery appointments.

Skills

Customer service

Sales

Communication

Problem-solving

Professionalism

Education

High School Diploma or GED

Bachelor's: Transportation Logistics

Bachelor's: Business Administration/Management

Job description

Customer Experience Representative - IC S

Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position exemplifies a customer‑centric spirit to develop and maintain excellent customer relationships and maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals, maximizing freight potential and growth.
• Monitor and support on‑time delivery, damage‑free services, and accurate billing; proactively communicate with internal and external customers, checking load status and resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick‑up and delivery appointments, optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Qualifications

Minimum Qualifications

• High School Diploma or GED with up to 1–2 years of customer service or sales experience, or a bachelor's degree.

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to adjust to new or changing assignments and processes.
• Ability to maintain composure under pressure.
• Ability to manage multiple priorities.
• Ability to maintain professionalism while dealing with difficult individuals.
• Sales focused.
• Ability to meet or exceed customer needs and expectations to provide excellent service.
• Embody a customer‑centric mindset.

This position is not eligible for employment‑based sponsorship.

Compensation

Factors that may affect starting pay within this range include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short‑term and long‑term disability coverage
• Paid time off commensurate with tenure (including vacation and sick time)
• Two weeks of paid parental leave
• Six paid holidays annually

Education Requirements

• Bachelor's: Transportation Logistics
• Bachelor's: Business Administration/Management
• GED (Required)
• High School (Required)

Work Experience

• Sales, Customer Service/Account Manager

Job Opening ID: 00619492 – Customer Experience Representative – IC S (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.