Freight Orders Specialist & Customer Success

SOAR Transportation Group; Salt Lake City (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A logistics company in Salt Lake City is looking for a dedicated individual to manage freight orders and maintain customer relationships. You will be responsible for soliciting orders through various communication avenues and ensuring timely updates are provided to customers. The ideal candidate will have a high school diploma and 1-2 years of customer service or transportation industry experience, along with strong communication skills and proficiency in Microsoft Office. This role is crucial for maximizing customer satisfaction and order volumes.

Qualifications

• 1-2 years of work experience in the transportation industry or customer service.
• Inside sales or other sales experience preferred.
• Strong understanding of communication and customer service is required.

Responsibilities

• Solicit and manage freight orders from customers via multiple communication channels.
• Develop and maintain strong customer relationships for increased order volumes.
• Track and trace all active orders, providing customers with shipment status.

Skills

Excellent communication skills

Customer service skills

Ability to work in a deadline-driven environment

Education

High school diploma or GED equivalent

Tools

Microsoft Office products

Job description

A logistics company in Salt Lake City is looking for a dedicated individual to manage freight orders and maintain customer relationships. You will be responsible for soliciting orders through various communication avenues and ensuring timely updates are provided to customers. The ideal candidate will have a high school diploma and 1-2 years of customer service or transportation industry experience, along with strong communication skills and proficiency in Microsoft Office. This role is crucial for maximizing customer satisfaction and order volumes.