Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

A leading transport services company is looking for a Customer Experience Representative to enhance customer relationships and manage freight orders in Des Moines, Iowa. Required qualifications include a High School Diploma or Bachelor's Degree and experience in customer service or sales. The role emphasizes effective communication and problem-solving abilities among various responsibilities like scheduling and monitoring deliveries, aiming to deliver an exceptional customer experience. The position offers various benefits including medical and retirement plans.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Ability to effectively transmit and receive ideas through various mediums.
• Ability to maintain professionalism while dealing with difficult individuals.

Responsibilities

• Promote positive customer relationships and provide solutions.
• Monitor on-time delivery, damage-free services, and accurate billing.
• Proactively communicate and respond to customer inquiries.

Skills

Customer service

Sales focus

Ability to manage multiple priorities

Communication skills

Problem-solving

Education

High School Diploma or GED

Bachelor’s Degree

Job description

A leading transport services company is looking for a Customer Experience Representative to enhance customer relationships and manage freight orders in Des Moines, Iowa. Required qualifications include a High School Diploma or Bachelor's Degree and experience in customer service or sales. The role emphasizes effective communication and problem-solving abilities among various responsibilities like scheduling and monitoring deliveries, aiming to deliver an exceptional customer experience. The position offers various benefits including medical and retirement plans.