Customer Experience Representative

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a customer-focused professional to execute freight orders and deliver an exceptional customer experience. You will nurture relationships, coordinate pickups and deliveries, and ensure accurate billing while supporting internal operations.

Ideal candidates have 1–2 years in customer service or a related field, with a Bachelor's degree preferred. The role emphasizes a customer-centric mindset and continuous improvement in service delivery.

Qualifications

• Relevant experience in customer service or sales.
• Ability to communicate effectively across multiple channels.
• Demonstrated problem solving and conflict resolution skills.

Responsibilities

• Build and maintain positive customer relationships to maximize freight potential and growth.
• Monitor on-time delivery, minimize service issues, and ensure accurate billing.
• Communicate load status and resolve issues to keep customers informed.
• Schedule pickup and delivery appointments to optimize transit times.
• Enter customer orders and track loads in the order management system.
• Obtain approvals for extra charges and spot rates for assigned customers.

Skills

Customer service

Sales

Education

High School Diploma/GED

Bachelor's Degree

Tools

Order management system

Job description

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities:

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Minimum Qualifications:

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

The expected starting pay range for this position is between $46,000.00 to $57,500.00 per year.

This position is not eligible for employment-based sponsorship.