Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; West Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Paid time off

Paid maternity leave

Paid parental leave

Paid holidays

Job summary

A major logistics company is seeking a Customer Experience Representative to manage customer freight orders and optimize service delivery. Responsibilities include ensuring customer satisfaction, managing relationships, and monitoring delivery processes. Candidates should possess a High School Diploma/GED or Bachelor's Degree with customer service or sales experience. The company offers comprehensive benefits including medical, dental, and paid time off.

Qualifications

• 1-2 years of Customer Service or Sales experience.
• Bachelor’s degree preferred in Business Administration/Management or Transportation Logistics.

Responsibilities

• Engage with customers to promote positive relationships.
• Monitor and support on-time delivery and accurate billing.
• Communicate with customers to provide load updates.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High School Diploma/GED or Bachelor's Degree

Job description

A major logistics company is seeking a Customer Experience Representative to manage customer freight orders and optimize service delivery. Responsibilities include ensuring customer satisfaction, managing relationships, and monitoring delivery processes. Candidates should possess a High School Diploma/GED or Bachelor's Degree with customer service or sales experience. The company offers comprehensive benefits including medical, dental, and paid time off.