Customer Service Representative

Ottimo Resources; Honolulu (HI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in freight services is seeking a dedicated Customer Service Representative. In this dynamic role, you will be the primary point of contact for customers, providing essential support and resolving inquiries related to shipping services. Your strong communication skills and detail-oriented approach will help foster customer loyalty and enhance service delivery. The ideal candidate will thrive in a fast-paced environment, working both independently and collaboratively with internal teams. This is a fantastic opportunity to contribute to a growing company while developing your skills in logistics and customer service.

Qualifications

• High school diploma required; logistics training is a plus.
• Experience in customer service, preferably in freight or logistics.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries and resolving issues.
• Process customer orders and track shipments while maintaining strong relationships.

Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office Suite

CRM Software

Bilingual Skills

Education

High School Diploma

Logistics Training

Tools

Microsoft Office Suite

CRM Software

Job description

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to freight services.
• Provide accurate information regarding shipping rates, transit times, and service options.
• Process customer orders, track shipments, and update customers on the status of their deliveries.
• Collaborate with internal teams to ensure seamless operations and efficient problem resolution.
• Maintain a thorough understanding of our services and industry regulations to provide knowledgeable support.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.
• Assist in identifying opportunities for service improvements and provide feedback to management.
• Handle customer complaints with professionalism and empathy, striving for satisfactory resolutions.

Qualifications:

• High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
• Previous experience in customer service, preferably in the freight or logistics industry.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and experience with customer relationship management (CRM) software.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual skills (English and another language) are a plus.