Logistics Customer Support Specialist

Forward Air Corporation; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading logistics provider in Florida seeks a Customer Service Representative to respond to customer inquiries and resolve issues with the highest degree of professionalism. Responsibilities include answering calls, notifying customers about shipments, and maintaining documentation. The ideal candidate has strong communication skills, experience with MS Office, and a high school diploma. This role is vital in supporting customer satisfaction through effective service.

Qualifications

• Demonstrated ability to carry out assignments and meet deadlines.
• Must be able to pass basic hazardous materials training.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Answer incoming customer calls and provide detailed information.
• Notify customers daily of freight availability.
• Perform daily audits on outbound shipments.

Skills

Strong verbal and written communication skills

Ability to work in a fast-paced environment

Computer skills, including MS Office

Experience with AS400 operating systems

Education

High school diploma or GED equivalent

Tools

Microsoft Word

Microsoft Excel

AS400

Job description

A leading logistics provider in Florida seeks a Customer Service Representative to respond to customer inquiries and resolve issues with the highest degree of professionalism. Responsibilities include answering calls, notifying customers about shipments, and maintaining documentation. The ideal candidate has strong communication skills, experience with MS Office, and a high school diploma. This role is vital in supporting customer satisfaction through effective service.