Warehouse Customer Service Specialist | PTO, 401(k), Bonus

Logfret; New York (NY); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Life Insurance

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance programs

Monthly Bonus

Job summary

A leading international freight forwarding company is seeking a Customer Services Representative to enhance their customer service operations. This role involves managing customer correspondence, providing support via phone and email, and ensuring satisfaction through effective follow-ups. Ideal candidates will have strong communication skills, experience with Microsoft Office tools, and at least one year of customer service experience. The position offers a competitive hourly wage along with benefits including medical insurance and paid time off.

Qualifications

• 1 years of proven customer service experience required.
• Ability to work efficiently and meet deadlines.
• Experience with Microsoft Office: Word and Excel.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Keep track of customer accounts and make updates as necessary.

Skills

Customer service skills

Strong communication

IT skills

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

A leading international freight forwarding company is seeking a Customer Services Representative to enhance their customer service operations. This role involves managing customer correspondence, providing support via phone and email, and ensuring satisfaction through effective follow-ups. Ideal candidates will have strong communication skills, experience with Microsoft Office tools, and at least one year of customer service experience. The position offers a competitive hourly wage along with benefits including medical insurance and paid time off.