Freight Customer Experience Specialist

J.B. Hunt Transport, Inc.; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative - ICS to execute customer freight orders and deliver an exceptional customer experience under routine supervision.

You will build and maintain strong relationships with customers and supporting operations to maximize freight potential. The role emphasizes attentiveness, accuracy, and effective communication; duties include coordinating pick-ups, monitoring load status, invoicing accuracy, and serving as

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on‑time delivery, damage‑free services, and accurate billing; proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick‑up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer service

Sales experience

Communication

Multitasking

Stress management

Problem solving

Teamwork

Education

Bachelor's degree in Business Administration/Management

Bachelor's degree in Transportation Logistics

GED (Required)

High School (Required)

Tools

Order management system

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative - ICS to execute customer freight orders and deliver an exceptional customer experience under routine supervision.

You will build and maintain strong relationships with customers and supporting operations to maximize freight potential. The role emphasizes attentiveness, accuracy, and effective communication; duties include coordinating pick-ups, monitoring load status, invoicing accuracy, and serving as