Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative in Lowell, AR.

The role focuses on executing customer freight orders, maintaining exceptional customer relationships, and maximizing business potential through service excellence. The position requires a customer-centric mindset and the ability to manage multiple priorities, with a path toward contributing to growth and profitability.

Qualifications

• Bachelor's Degree OR High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.
• Strong communication, adaptability, and ability to handle multiple priorities.
• Sales-focused mindset with customer-centric approach.

Responsibilities

• Promote positive customer relationships by meeting needs and goals.
• Monitor on-time delivery, accurate billing, and service quality.
• Communicate with customers to resolve issues and improve satisfaction.
• Schedule pick-up and delivery to optimize transit time.
• Enter customer orders in the order management system and provide operations with needed details.
• Obtain approval for accessorial charges and spot rates.
• Serve as main contact for load updates and capacity availability.

Skills

Customer service

Sales

Multitasking

Communication

Professionalism

Customer focus

Education

Bachelors: Business Administration/Management

Bachelors: Transportation Logistics

GED (Required)

High School (Required)

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative in Lowell, AR.

The role focuses on executing customer freight orders, maintaining exceptional customer relationships, and maximizing business potential through service excellence. The position requires a customer-centric mindset and the ability to manage multiple priorities, with a path toward contributing to growth and profitability.