Freight Customer Experience Specialist

J.B. Hunt; Arizona; On-site; USD 40,000 - 56,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR seeks a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience. You will foster strong relationships with clients and work to maximize freight potential.

The role emphasizes proactive communication, accurate billing, and collaboration with operations to meet schedules, resolve issues, and ensure customer satisfaction.

Qualifications

• Bachelor's degree or HS diploma with up to 1–2 years of customer service or sales experience.
• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities and remain professional under pressure.
• Customer-focused with strong problem-solving abilities.
• Sales-oriented mindset and willingness to meet/exceed customer needs.

Responsibilities

• Promote positive customer relationships and provide solutions to meet needs and goals.
• Monitor on-time delivery, accurate billing, and damage-free service.
• Communicate proactively with internal and external customers to resolve issues.
• Schedule pick-ups and deliveries, optimize transit times.
• Enter orders in the order management system and track loads for operations.
• Document accessorial charges and spot rates for assigned customers.
• Serve as main contact for load updates and capacity availability.

Skills

Customer service

Communication

Multitasking

Professionalism under pressure

Sales oriented

Customer-centric mindset

Education

Bachelor's degree or equivalent

High school diploma or GED

Job description

J.B. Hunt Transport, Inc. in Lowell, AR seeks a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience. You will foster strong relationships with clients and work to maximize freight potential.

The role emphasizes proactive communication, accurate billing, and collaboration with operations to meet schedules, resolve issues, and ensure customer satisfaction.