Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative in Lowell, AR to execute customer freight orders and deliver an exceptional customer experience under routine supervision.

The role emphasizes developing and maintaining excellent customer relationships while maximizing business potential. Responsibilities include monitoring on-time delivery, ensuring accurate billing, coordinating pickups and deliveries, and serving as the main contact for load updates and capacity.

Qualifications

• Bachelor’s Degree OR High School Diploma/GED with 1-2 years of Customer Service or Sales experience.
• Strong communication and interpersonal skills with the ability to handle multiple tasks.
• Customer-centric mindset and ability to deliver exceptional service.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Effective communication

Adaptability

Composure under pressure

Multitasking

Professionalism

Customer-focused

Sales oriented

Customer-centric mindset

Education

Bachelor’s Degree

High School Diploma/GED

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative in Lowell, AR to execute customer freight orders and deliver an exceptional customer experience under routine supervision.

The role emphasizes developing and maintaining excellent customer relationships while maximizing business potential. Responsibilities include monitoring on-time delivery, ensuring accurate billing, coordinating pickups and deliveries, and serving as the main contact for load updates and capacity.